Return & Refund Policy

30-Day Return Window

You may request a return within 30 days of delivery, subject to the eligibility conditions described in this policy. If the order arrives in several packages, count from the delivery date of the item you want to return.

Return Eligibility

Include the order number and the item name or SKU so we can identify the purchase and delivery date.

Return Conditions

Describe whether the item has been opened, used or assembled and whether its parts are present. Keep the packaging and any supplied accessories where possible.

Non-Defective Returns

For a change of mind or fit issue, identify the item and describe its condition in your request. Keep all pieces together so the return can be reviewed against the order.

Damaged or Incorrect Items

Report the issue with your order number and product name. Include photos when available and retain the item and packaging for review.

Return Request Procedure

Email [email protected] with your order number, the item name or SKU, the delivery date, the reason for the request and the item condition.

Return Authorization

Wait for written return instructions before mailing an item. Use the return address and shipping instructions in the authorization and keep your shipping receipt and tracking number.

When you request authorization, tell us why you are returning the item. If your return is approved, support will email you a prepaid label you can download and print or arrange another return method at no shipping cost to you.

Return Shipping Costs

We cover the return shipping costs for all returns that meet our Return & Refund Policy requirements.

This includes eligible returns due to a change of mind, unwanted items, damaged or defective products, incorrect items, or other qualifying reasons.

Customers will not be responsible for return shipping charges for approved returns.

After your return request is approved, our customer support team will provide a prepaid return shipping label or arrange another return method at no return shipping cost to you.

Please contact our customer support team before returning an item so we can provide the appropriate return instructions.

If an alternative return shipping arrangement requires you to pay postage in advance, we will reimburse the approved reasonable return shipping cost in full. We will agree to any advance-postage arrangement before you send the return.

Refund Review and Original Payment Method

After the returned item is received and reviewed, approved refunds are issued to the original payment method. Your payment provider controls when the credit appears in your account.

Exchanges

Include the replacement item or option you want when making your request. Exchange availability depends on the requested item and the status of the original order.

Order Cancellations

Send a cancellation request promptly with your order number. If the item has already shipped, use the return process described above.

Customer Support

[email protected] · +1 (480) 516-4065
Monday–Friday, 9:00 AM–5:00 PM Mountain Standard Time (Arizona).

Refund Processing Time